Terms of Service

Effective date: 2026-10-09 · These terms govern your use of the OCOMX Shopify app ("the App"). By installing the App you accept them.

1. Who provides the App

OCOMX ("we") provides a demand-validation and hedging engine for Shopify merchants: it aggregates unmet demand from product reviews, renders product concepts, collects deposits through your own Shopify checkout, and either compiles a first purchase order when a campaign's threshold is met, or delists the product and refunds every deposit when a campaign times out.

2. Your store, your checkout, your customers

• Deposits are charged through your store's own Shopify checkout. The App never collects or stores buyer payment-card data; it only receives Shopify order events that you authorize.
• You remain the merchant of record for every deposit, order and refund. The App executes refunds through the Shopify Admin API on your behalf when the hedge rules fire.
• You are responsible for the lawfulness of your campaigns, the accuracy of product claims, and for any consumer-protection obligations that apply to deposits and pre-orders in your market.

3. The hedge rules

• Threshold met (SUCCESS): the App compiles a first purchase order sized from deposits × the safety factor configured in your workspace (default 1.75), with MOQ and lead-time constraints applied.
• Timeout (MITIGATE): the App sets the bound product to draft and issues full refunds of all recorded deposits. Refund execution depends on your store's refund settings and payment provider timings.
• Every decision is written to an append-only campaign ledger for audit.

4. Voice outreach (M2H)

If you configure voice chasing, outbound calls to factories or buyers are placed through Twilio on numbers you control. You are responsible for obtaining any consent required by the called parties and by Twilio's acceptable-use policy. Without configured credentials the feature stays in DRY-RUN and writes logs only.

5. Fees and plans

The App is offered under the plans published on its Shopify App Store listing (monthly billing, with annual billing available at a discount). Prices and plan contents may change with notice through the App Store listing. App Store billing, taxes and refunds of subscription fees follow Shopify's billing terms.

6. Data

We process store and order data only to deliver the App's features, as described in the Privacy Policy. Tokens are stored encrypted and are deleted when you uninstall the App (app/uninstalled). We do not sell data and do not use it for advertising.

7. Availability and support

We target high availability (monitored service with automatic restart and alerting) but do not warrant uninterrupted operation. Support: [email protected].

8. No guarantee of demand outcomes

The App supports decisions with real evidence; it does not guarantee that any campaign will meet its threshold, that products will sell, or that suppliers will perform. Demand risk that the hedge rules do not absorb remains yours.

9. Termination

You may uninstall the App at any time; this deletes stored tokens and install records. We may suspend the App for non-payment or abuse of Shopify's platform.

10. Changes

We may update these terms; material changes are announced on this page with a new effective date. Continued use after the effective date constitutes acceptance.